Service Agreement

1. The parties

This Service Agreement (the “Agreement”) is between Garrison Smith, doing business as Foundry, Spring Hill, Tennessee (“Foundry,” “we,” “us”) and the business that signs up for a plan (“you”). Your plan, price and start date are confirmed in writing when you sign up (your “Order”).

2. Services

We design, build, host and maintain a website for your business (your “Site”) under the plan you choose: Site, Local or National. The features listed for your plan on our pricing page when you sign up are part of this Agreement.

Work outside your plan is quoted in writing before we start.

3. Build and launch

We aim to launch your Site within 48 hours after we receive complete intake materials: logo, photos, business information, services, hours, FFL transfer fees and any text you want used. This is a target, not a guarantee. Missing materials, late approvals and third-party delays extend it.

You'll review the Site before launch. Billing starts as described in our Payment & Cancellation terms, which are part of this Agreement.

4. Term

Your plan has a 12-month minimum term starting on your billing date. After that, it continues month to month until you or we cancel as described below.

5. Fees and billing

You'll pay the monthly fee for your plan, in advance, by automatic payment. Payment timing, failed payments, refunds and price changes are covered in our Payment & Cancellation terms.

6. Revisions

Your plan includes a number of revisions each month: 3 on Site, 5 on Local, 8 on National. A revision is one change request that takes up to 30 minutes of work, such as updating hours, swapping photos, editing text or prices, or adding a class, event or sale. A larger request may count as more than one revision, or we'll quote it.

Unused revisions don't roll over. Our target turnaround is 2 business days.

Not covered by revisions: new pages beyond your plan, redesigns, new features (booking, online sales, inventory feeds and similar) and custom integrations.

7. SEO services

On Local and National plans, we do the monthly tasks listed for your plan. Search rankings depend on Google and other things outside our control. We don't guarantee rankings, traffic, calls or sales.

To manage your Google Business Profile, you'll give us manager access. You stay the owner.

8. Hosting, security and backups

We host your Site with a reputable provider, keep its security certificate active, apply updates and keep backups. We work to keep the Site online but can't guarantee it will never go down. Outages caused by hosting or domain providers, or by events beyond our reasonable control, aren't a breach of this Agreement.

9. Your responsibilities

You agree to give us accurate information and materials and to tell us when your hours, prices or services change. You'll respond to review requests in a reasonable time and keep a valid payment method on file.

You confirm that you own, or have permission to use, everything you give us (logos, photos, text and trademarks), and you allow us to use it to build and run your Site.

10. Firearms and legal compliance

You're responsible for making sure your business and your Site's content follow all federal, state and local laws. That includes ATF rules, FFL transfer requirements, age restrictions, shipping restrictions and advertising rules. We don't give legal advice.

Plans don't include online sales or checkout of firearms, ammunition or other regulated items. Any online store requires a separate written agreement. We may decline to publish content we reasonably believe is unlawful.

11. Who owns what

Yours: your domain name, business name, logos, trademarks, photos, the text you provide, and your customer information. Text we write specifically for your Site, including SEO articles, becomes yours once it's paid for.

Ours: the Site's design, layout, code, templates and the tools we use (“Foundry Materials”). While your plan is active, you have the right to use Foundry Materials as part of your Site. That right ends when your plan ends, unless we agree in writing to a buyout.

12. Your domain

Your domain stays registered in your name. If we register a domain for you, you'll be listed as the owner. Domain registration and renewal fees aren't included unless your Order says so. We'll tell you the cost before buying anything.

13. Cancellation and termination

After your minimum term, either of us may cancel with 30 days' written notice by email. Cancelling before the end of the minimum term is covered in our Payment & Cancellation terms.

We may pause your Site for non-payment as described in those terms. Either of us may end this Agreement if the other seriously breaks it and doesn't fix the problem within 15 days of written notice.

When your plan ends, we take the Site offline. On request within 30 days, we'll send you your content and help you point your domain to a new host.

14. Confidentiality

We keep your logins and private business information confidential and use them only to provide our services.

15. Warranties and disclaimers

We'll do our work in a professional, workmanlike way. Apart from that, our services are provided as is, without any other warranties, express or implied.

16. Limitation of liability

Neither of us is liable to the other for indirect, incidental or consequential damages, or for lost profits or lost data. Our total liability under this Agreement is limited to the fees you paid us in the 3 months before the claim.

17. Indemnity

You agree to defend and hold us harmless from third-party claims arising from content you provided, the products or services you sell, or your violation of any law.

18. Third-party services

Your Site relies on outside services such as Google, directory sites, hosting, domain and payment providers. They have their own terms. We're not responsible for their changes, outages or decisions, such as a platform suspending a listing.

19. Showing our work

We may show your Site in our portfolio and marketing. If you'd rather we didn't, tell us in writing and we won't.

20. Changes to this Agreement

We may update this Agreement. We'll give you 30 days' notice of a material change. Changes never raise your price during your first 12 months.

21. Disputes and governing law

If a problem comes up, we'll both try to resolve it informally for 30 days first. This Agreement is governed by the laws of the State of Tennessee, and disputes will be handled in the state or federal courts located in Tennessee.

22. General

This Agreement, your Order, our Payment & Cancellation terms and the plan features at signup are our entire agreement. If any part is found unenforceable, the rest still applies. We're independent businesses, not partners or employees of each other. Neither of us may transfer this Agreement without the other's consent, except as part of a sale of the business. Neither of us is responsible for delays caused by events beyond our reasonable control.

Notices go to hello@garrisonsmith.com and to the email address on your account.